What happens when something breaks at 2am?
Five quick questions — monitoring, response times, key-person risk, patching — and you'll know how solid your IT support really is. Free, no sign-up.
Well covered
Monitoring, defined response times and shared knowledge — your support setup is doing its job. The risk at this stage is quiet decay: SLAs that no longer match the business, and alerts nobody reads anymore.
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Review response targets yearly
The business changes — make sure the agreed response times still match what downtime actually costs.
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Test the out-of-hours path
Once a year, break something on purpose (safely) and time the response.
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Prune the alerts
Alert fatigue is how monitored systems fail — fewer, better alerts beat hundreds ignored.
Stretched
Things get fixed, but through effort rather than process — and that works right up until the week it doesn’t: a key person on leave, two failures at once, an issue at 11pm. The fix is formalising what already happens informally.
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Agree response times in writing
Even internally: what counts as urgent, who responds, how fast. Clarity is free.
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Reduce the key-person risk
Document passwords, configurations and vendor contacts somewhere a second person can find them.
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Put patching on a schedule
Unpatched systems are how most incidents start — a monthly rhythm closes that door.
Exposed
No monitoring, no defined response, and everything resting on one person — most businesses in this position only discover the cost when something significant breaks. The fundamentals are quick to put in place.
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Get monitoring in first
You can’t fix what you don’t know about — basic monitoring pays for itself with the first caught incident.
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Define "urgent" and who responds
One page: what’s critical, who acts, within what time — including outside office hours.
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Write the essentials down
Passwords, licences, configs, vendor contracts — out of one person’s head and into a shared record.
You answered “Not sure” to several questions — that uncertainty is itself a finding. These are exactly the things a short call with our team pins down quickly.
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Talk it through with our team
A short call — we'll go over your answers, tell you what they usually mean in practice, and what we'd look at first.